PRIVACY POLICY

Privacy and Terms of Use

OVERVIEW

The Catalina Island Conservancy (CIC), operators of www.catalinaconservancy.org and www.islaearth.org, recognizes the importance of protecting the privacy of the users of these Web sites. Except when express permission is specifically and knowingly provided by you, the Web site user, the (CIC) collects no personally identifying information about individuals. The name, address, and payment information (if applicable) that the user might provide when using these Web sites may be processed or disclosed by CIC as permitted under the Web site’s Terms of Use, which the user agrees to upon utilizing the information and services of www.catalinaconservancy.org and/or www.islaearth.org. It is necessary to gather certain information from you in order to provide an efficient and pleasant shopping experience. By using a number of security technologies in our Web sites, we maintain as a priority the privacy of your information. We also adhere to strict policies preventing the unauthorized use of your personal information. Information collected is for internal use only; WE DO NOT SELL OR COLLECT PERSONAL INFORMATION FOR THE USE OF OTHER PARTIES. Finally, please note that this policy applies only to www.catalinaconservancy.org and www.islaearth.org, and not to our sponsors’ or partners’ Web sites to which we link. 

INFORMATION COLLECTED

Information we collect from you is used to help us monitor site usage and traffic patterns of our customers to the extent that it serves our legitimate business purposes. The CIC will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information. Statistical aggregate information, as well as personal information, is collected for internal and administrative purposes. Any public disclosure of aggregate information regarding site usage and traffic, which is necessary for business marketing purposes, is always devoid of any personally identifying information.

COOKIES

In addition to information you submit, we may also utilize cookies, which are small pieces of information sent to your Web browser by a Web site that you visit. Used as a method of tracking, the use of www.catalinaconservancy.org and www.islaearth.org, to provide a safe, secure, and convenient shopping experience, cookies also enable CIC to relate a visitor’s use of CIC information to any information that the visitor may have specifically and knowingly provided to CIC Any such voluntarily provided information, if applicable, may be used by CIC for editorial, marketing, or promotional purposes. Such identifying information, if applicable, will not be transferred to any other party unless otherwise stated at the time of collection.

CHILDREN AND PRIVACY

CIC is concerned about protecting children’s privacy. If you are 12 years of age or younger, we do not want your personal information. Please do not submit any personal information to us. There may be some areas within www.catalinaconservancy.org and www.islaearth.org, where people may post messages or provide feedback, but children are again discouraged from providing any personal information. If a visitor known to be a child (under the age of 13) sends an e-mail to CIC, we will only use it to respond to the e-mail and not to create profiles or otherwise retain the information.

SECURE SHOPPING

The Catalina Island Conservancy has incorporated the latest Internet technological standards into the design of the secure purchase areas of www.catalinaconservancy.org and www.islaearth.org. We also monitor network traffic to identify unauthorized attempts to access, upload, or change information on the Web site and across the network. Under no uncertain terms, any information you send us while within the secure shipping area is protected by 128-bit “Secure Socket Layer” SSL encryption, making your transaction safe and reliable. You can tell whether you are in our secure shopping area by viewing the lock or key at the bottom of your browser—an unlocked or broken key (depending on your browser) means you are in an unsecured area.

Shopping on the Internet is safe, and online credit card transactions are no more risky than other means of shopping. Our encryption methods make credit card fraud even more difficult than mail or phone orders, or even in-person purchases. If you experience fraudulent use of your credit card as a result of using our Web site, notify your credit card company per its rules and procedures. Most credit card companies will either cover the fraudulent purchases or hold you liable for no more than $50.

As a standard Internet practice, should your credit card company hold you liable for some portion of a fraudulent charge at www.catalinaconservancy.org and www.islaearth.org we’ll reimburse you for the maximum liability of $50, provided the purchase was made through our secure server.

CIC needs to know your name, e-mail address, shipping address, credit card number and expiration date in order to process and fulfill your order. We might also request additional information that you choose to submit about your interests or feedback about our site and products so that we can provide a better shopping experience for you. The name, address, and payment information that the user might provide when using www.catalinaconservancy.org and www.islaearth.org may be processed or disclosed by CIC as permitted under the Web site’s Terms of Use, of which the user agrees to upon utilizing the information and services of the Web sites.

REFUND POLICY

We appreciate your donation.  All donations and event registrations are nonrefundable.  Should you not be able to attend an event you have registered for, your registration will be treated as a donation.   If you believe we have made an error in processing, please call us at (310) 510-2595 x114.  Thank you for your support.

Returns Policy Overview 

You may return new, unopened items sold and fulfilled by The CIC Explore Store within 30 days of delivery for a full refund with the following conditions. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. 

Just follow our Returns Guidelines below or call us at

310-510-2595 ext 100, and we will guide you through the process. 

Send items in their original packaging by US Mail to: 

Catalina Conservancy  Explore Store

PO Box 2739

Avalon, CA 90704 

Or by UPS to: 

Catalina Conservancy Explore Store

125 Clarissa St

Avalon, CA 90704 
 

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you of your refund once we've received and processed the returned item. 

Items that are Not Returnable 

Unfortunately we cannot accept returns of the following items:

 

  • Adult Jewelry orders.
  • Health & Personal Care items.
  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    (taken out of its plastic wrap).
  • Any book that has obvious signs of use.
  • Any item that is not in its original condition, is damaged, or is missing

parts for reasons not due to our error. 

 

Receiving a Refund 

We'll process your refund after we receive and check your return. For items directed back to us, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund much sooner). 

This time period includes:

3 to 10 business days for us to receive your return from the shipper;

3 to 5 business days for us to process your return;

The time it takes your bank to process our refund request (see your bank’s regulations for refund times) 

We'll notify you via e-mail or phone of your refund once we've received and processed the returned item. 
 

 How Refunds are Issued 

If you paid by credit card, your refund will go to your credit card after your return is processed.  Credit card to Credit card is usually 3-5 business days (check your bank for specific time frames) 

 

Exchanges 

If you received a faulty item or wrong size and need to exchange it for the same item, call us at 310-510-2595 ext 100 during regular business hours (8:30am-5pm PST). If you would like to exchange an item for a different one, please return the original item through our Returns Guidelines (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.  

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Explore Store.  

  

In-Store Returns 

Unused/Unopened Items purchased from CIC Explore Store can also be returned within 30 days for full refund to our physical store location in downtown Avalon, at 125 Clarissa Ave, on Catalina Island with proper receipt.

  

Gift Returns 

The Explore Store online allows gift recipients to return items they received as a gift for store credit,  even if the order was not marked as a gift at the time of purchase. The amount of credit you receive depends on the gift’s value when purchased. Call us at 310-510-2595 ext 100 to learn more about credit for gift returns.  

YOUR CONSENT AND CHANGES TO POLICY

By using www.catalinaconservancy.org and www.islaearth.org, you consent to this Privacy Policy and the Terms of Use. This privacy policy may be changed at any time. Please check this page periodically for any changes. Your continued use of www.catalinaconservancy.org and www.islaearth.org following the posting of any changes constitutes your acceptance of the website.

TERMS OF USE

The websites www.catalinaconservancy.org and www.islaearth.org are owned and operated by the Catalina Island Conservancy (CIC). These Web sites are offered to the user on the condition the user accepts without modification the terms, conditions, and notices contained herein. By accessing and using these Web sites, the user of www.catalinaconservancy.org and www.islaearth.orgagrees to the following terms:

The websites www.catalinaconservancy.org and www.islaearth.org contain material which is derived in whole or in part from material supplied by the Catalina Island Conservancy and other sources, and is protected by copyright and trademark laws. This site is for your personal, noncommercial use, and you may not modify, copy, sell, distribute, transmit, display, perform, reproduce, publish, or license any material from this site, including code or software.

Copyright and Trademark Notice

All contents of this Web sites is: Copyright © 2009 Catalina Island Conservancy, PO Box 2739, Avalon, CA 90704, USA. All rights reserved.

The Isla Earth Radio Series, Because Earth is an Island, and other names of Catalina Island Conservancy programs and products are trademarks, registered trademarks, or service marks of the Catalina Island Conservancy.

Applicable Laws

As a visitor of www.catalinaconservancy.org and www.islaearth.org, you shall abide by all applicable federal, state, or local laws, including, but not limited to, areas such as libel, slander, indecency, trade libel, product disparagement, harassment, invasion of privacy, obscenity, indecency, and copyright and trademark infringement.

Information on these Web sites includes intellectual property that is protected under copyright, trademark, and other intellectual property laws of the United States. These applicable laws generally prohibit the unauthorized reproduction, distribution, or exhibition of all text, photographic and graphic (art and electronic) images; music, sound, and video samples; and other protected materials. Violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.

Limitations of Liability

Use of www.catalinaconservancy.org and www.islaearth.org is at the discretion of the user. Under no circumstances shall the Catalina Island Conservancy (CIC), its trustees, officers, employees, members, or agents be liable for any direct, indirect, incidental, special, or consequential damages that may result from the use of, or the inability to use, CIC materials, including those consisting of these Web sites. You specifically acknowledge and agree that CIC is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any CIC material, or with any of CIC's terms and conditions, your sole and exclusive remedy is to discontinue using or visiting www.catalinaconservancy.org and www.islaearth.org.

Pages within these Web sites may contain links and pointers to other Internet Web sites that are maintained by third parties and are not under the control of CIC. Accordingly, CIC makes no representation or endorsement concerning the content of any third party Web site, which you shall review "as is" and use at your own discretion.

Modifications

These Terms of Use may be modified by the Catalina Island Conservancy at any time and will be binding at the time of implementation. Users have the responsibility of reviewing the Web sites' terms and conditions.

 

Island Maps | News & Media | Activities Calendar | Site Map | Contact Us | Privacy Policy | Job Listings | Donate Now | FAQs | Login
P.O. Box 2739, Avalon, CA 90704 | Phone: (310) 510-1445
330 Golden Shore, Suite 170, Long Beach, CA 90802
Copyright © 2014 Catalina Island Conservancy. All rights reserved.